Let us help you realise the full potential of your retail business
Remaining competitive and relevant in the world of retail has never been more important. In Columbus, we help our retail customers rapidly respond to the “new norm” by enabling right technologies, intelligent insights and efficient approaches to creating seamless customer journeys and operational excellence.
Today it’s all about giving your customers a streamlined shopping experience across all channels – one that anticipates their needs, satisfies their demands and empowers your team with the tools to do so. Leading retailers are looking for technologies that enable holistic shopping experience and create a fully integrated value chain moving from just transactions to relationships.
We offer services within: 
Fashion & Apparel  |  Jewelry  |  Grocery  |  Electronics  |  Home goods  |  Pharmacy
360° retail & distribution
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Unified commerce experience
We help you elevate your customer’s shopping experience both online and in-store to build customer relationships that last across all touchpoints.
- Build and outlay a unified commerce strategy that centralises and unifies your customer and product data on a single platform
- Increase your customer engagement with personalised and seamless buying experiences across the full customer journey, connecting both digital and physical touchpoints
-
Strategic planning & demand management
We provide you with the necessary keys to manage inventory plans and distributions end-to-end, for a faster and more resilient supply chain.
- Ensure that you can deliver the right product, at the right time, and in the right place by optimizing and automating supply chain activities across your value chain
- We offer guidance and deeper insights on the drivers of change with demand forecasting and predictive analysis through machine learning and AI
- We also help you improve planning and availability across all channels
-
Inventory planning & management
We can help you optimise your store operations and let you gain valuable insights to determine how much inventory should be on hand to meet consumer demands.
- Build a more cost-effective, collaborative supply chain for delighting your customer expectations 24/7
- Showcase stock availability and ensuring that your inventory meets customer expectations 24/7
- Efficiently maintain optimal inventory levels, so that if the unexpected happens, you can still meet your customer demands
- Build a more cost-effective, collaborative supply chain for delighting your customer expectations 24/7
-
Marketing, branding and channel management
We help you build your brand and improve your omnichannel strategy.
- Giving you the insights into the customers journey across marketing, sales, and commerce to provide a more holistic customer experience
- Creating relevant and personalized customer experiences based on real-time customer insights and your data to strengthen relationships and earn loyalty
- Building a customer-centric approach and consistent communication in your branding and marketing efforts, with existing and potential customers across all channels
-
In-store experiences
We help you bring your in-stores experience to the next level.
- Empowering your employees to deliver exceptional customer service by providing relevant product knowledge and customer insight
- Digitizing and automating non-value-added work and improving instore processes
- Enabling your stores to function as fulfilment and distributions centres that allows you to ship from locations closer to your customer
- Empowering your employees to deliver exceptional customer service by providing relevant product knowledge and customer insight
-
Customer relationship management & customer data platform
We help bring your workforce closer together and build long-lasting customer relationships with real-time insights that drive loyalty, revenue and growth.
- Increasing your value by mastering customer acquisition, conversion, and retention by having 360-degree customer real-time insights
- We build strong customer relationships and increase loyalty with intelligent engagement
-
Order orchestration & fulfilment
We help you optimise your inventory, track your portfolio through multiple dimensions and ensure you deliver the right product, through the right channel and with the speed and convenience that consumers expect.
- Delivering intelligent end-to-end fulfilment optimisation that helps you maximise order orchestration across your supply chain
- Transforming and automating your entire supply chain
-
AI & data insights
We help you maximise the value of your data and customer insights by unifying sources across the customer journey and bringing personalised customer experiences to life.
- Enabling your employees to make data-driven decisions based on facts rather than a gut-feeling
- Providing real-time customer insights to create personalised customer experiences
- Establishing your data flow with our analytics service, bringing together data integration, enterprise data warehouse, and big data analytics
Unified commerce experience
We help you elevate your customer’s shopping experience both online and in-store to build customer relationships that last across all touchpoints.
- Build and outlay a unified commerce strategy that centralises and unifies your customer and product data on a single platform
- Increase your customer engagement with personalised and seamless buying experiences across the full customer journey, connecting both digital and physical touchpoints
Strategic planning & demand management
We provide you with the necessary keys to manage inventory plans and distributions end-to-end, for a faster and more resilient supply chain.
- Ensure that you can deliver the right product, at the right time, and in the right place by optimizing and automating supply chain activities across your value chain
- We offer guidance and deeper insights on the drivers of change with demand forecasting and predictive analysis through machine learning and AI
- We also help you improve planning and availability across all channels
Inventory planning & management
We can help you optimise your store operations and let you gain valuable insights to determine how much inventory should be on hand to meet consumer demands.
- Build a more cost-effective, collaborative supply chain for delighting your customer expectations 24/7
- Showcase stock availability and ensuring that your inventory meets customer expectations 24/7
- Efficiently maintain optimal inventory levels, so that if the unexpected happens, you can still meet your customer demands
Marketing, branding and channel management
We help you build your brand and improve your omnichannel strategy.
- Giving you the insights into the customers journey across marketing, sales, and commerce to provide a more holistic customer experience
- Creating relevant and personalized customer experiences based on real-time customer insights and your data to strengthen relationships and earn loyalty
- Building a customer-centric approach and consistent communication in your branding and marketing efforts, with existing and potential customers across all channels
In-store experiences
We help you bring your in-stores experience to the next level.
- Empowering your employees to deliver exceptional customer service by providing relevant product knowledge and customer insight
- Digitizing and automating non-value-added work and improving instore processes
- Enabling your stores to function as fulfilment and distributions centres that allows you to ship from locations closer to your customer
Customer relationship management & customer data platform
We help bring your workforce closer together and build long-lasting customer relationships with real-time insights that drive loyalty, revenue and growth.
- Increasing your value by mastering customer acquisition, conversion, and retention by having 360-degree customer real-time insights
- We build strong customer relationships and increase loyalty with intelligent engagement
Order orchestration & fulfilment
We help you optimise your inventory, track your portfolio through multiple dimensions and ensure you deliver the right product, through the right channel and with the speed and convenience that consumers expect.
- Delivering intelligent end-to-end fulfilment optimisation that helps you maximise order orchestration across your supply chain
- Transforming and automating your entire supply chain
AI & data insights
We help you maximise the value of your data and customer insights by unifying sources across the customer journey and bringing personalised customer experiences to life.
- Enabling your employees to make data-driven decisions based on facts rather than a gut-feeling
- Providing real-time customer insights to create personalised customer experiences
- Establishing your data flow with our analytics service, bringing together data integration, enterprise data warehouse, and big data analytics
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Guide
The Retailer’s Guide to 2024
Retailers, empower yourselves with the knowledge to seise the lead in dynamic times.
Dive into our latest guide, crafted from expert's insights from NRF, D-Congress and Shoptalk - to navigate change with confidence.
