Privacy policy

This policy regarding the collection and processing of personal data (the "Privacy Policy") describes how Columbus processes personal data. Through this Privacy Policy, we fulfill our duty to inform you as a consumer regarding our processing of your personal data in accordance with applicable laws.

We process personal data in several different instances.

Collection and Processing of Personal Data

When you visit and use our website, we process personal data about you, e.g., by using cookies. This data is used to improve our website, including collecting statistics about the usage and effectiveness of our website, and the user experience, to perform customer support and target advertising, to personalize your experience and to tailor our interactions with you.

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We also process your personal data when you use functions on our website, as signing up for one of our newsletters or webinars, send us data or request information about one or more of our services. If you request something from Columbus (e.g., a product or service, a call back, or specific marketing materials), we will use the data you provide to fulfil your request. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

We also process personal data when you or your organization enter into an agreement with us regarding delivery of our services - hereunder products and software. We will use this personal data to fulfil our agreement with your organization. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Additionally, Columbus may make mobile applications available for download from various mobile application marketplaces. We may also provide social computing tools directly or indirectly to enable online sharing and collaboration among members who have registered to use them. These may include forums, wikis, blogs, and other social media platforms.

The personal data that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you. The personal data you provide to Columbus may also be used for direct marketing purposes. Before we do so, however, we will ensure that either we have obtained your specific consent to have your personal data used in this way or that it is necessary for the purposes of the legitimate interest pursued by us in securing delivery of our products and services.

The personal data we process will normally be of a non-sensitive nature. The types of personal data which we process include e.g., your username, password, email address, first name, surname, job position, company name and phone number. In addition, some of our software products include technologies that allow us to collect certain information about product use. We may also use such technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

Use of Website Tracking and Analysis Tools

We use technologies provided by Dealfront (Liidio Oy, part of Dealfront Group GmbH) to analyse visitor behaviour on our website.

Dealfront processes visitor IP addresses to identify businesses visiting our webpage by enriching IP data with associated company information. As a result, full IP addresses may be processed for this purpose. However, no actual IP addresses are stored in our systems, including logs. Visitors can use ad blockers or no-script plugins to prevent this processing. Collected data is deleted when no longer needed, unless legally required to retain it.

The purposes of the processing the personal data as well as the legal basis for the processing are detailed in the table below:

Data subjects	Personal data (non-sensitive)	Purpose	Legal basis
All website visitors.	Statistics of website use, (e.g. (sub)pages visited, time and date of visit, duration of visit), IP addresses and associated company information, such as company name, visitor ID numbers (as set by cookies), operating systems, browser types, geo-location, entry/exit webpages, time stamp and clickstream data. We will also process the following information, if you provide it to us via a form on our webpage: first and last name, title and contact details (email address, phone number, and postal address).	To make available and improve our website, to customize its content to visitors, to perform customer support and to analyse website trends. To analyse visitor behaviour and optimise our marketing activities by enriching IP addresses with company information, and associated data from the website visitor (if you have provided personal data to us via a form on our webpage (Dealfront).	Our legitimate interest in making our website available and customizing it to visitors etc., and our legitimate interest in optimising our marketing activities and growing our business, cf. article 6(1)(f) of the GDPR. Consent to place cookies on the terminal equipment of the visitors, in adherence to EU Directive 2002/58/EF on Privacy and Electronic Communications or any local country specific equivalents.
Contact persons of potential customers (leads)	Company name, first and last name, title and contact details (email address, phone number, and postal address).	To optimise our marketing activities and to contact data subjects who may be interested in us by using data collected from public sources such as your company’s website or LinkedIn. This data is collected by our supplier (Dealfront). Information about how Dealfront collects and process personal data is available in their privacy information, available here (link).	Our legitimate interest in optimising our marketing activities and growing our business, cf. article 6(1)(f) of the GDPR.
Persons using or purchasing our services and products, including signing up to webinars, newsletters, etc	Usernames, passwords, email addresses, names, job positions, company names, phone numbers, information on whether e-mails have been opened, information on whether links provided in e-mails have been clicked, information on service use.	To enable data subjects to use services provided by us, including provision of e-mails, newsletters, webinars, etc. To contact data subjects regarding satisfaction surveys or market research. To directly market our services to data subjects.	Our legitimate interest in enabling data subjects to use services provided by us and to contact data subjects, cf. article 6(1)(f) of the GDPR, and in some cases, our performance of contract with the data subjects, cf. article 6(1)(b) of the GDPR. Consent to receive direct marketing in adherence to EU Directive 2002/58/EF on Privacy and Electronic Communications or any local country specific equivalents.
Persons requesting information on our services or otherwise contacting us.	Email addresses, names, phone numbers, information on whether e-mails have been opened, information on whether links provided in e-mails have been clicked.	To process and respond to requests and queries from data subjects, including to contact data subjects regarding satisfaction surveys or market research. To directly market our services to data subjects.	Our legitimate interest in processing and responding to requests and queries from data subjects and contacting them, cf. article 6(1)(f) of the GDPR. Consent to receive direct marketing in adherence to EU Directive 2002/58/EF on Privacy and Electronic Communications or any local country specific equivalents.
Employees (contact persons) of our business partners.	Email addresses, names, job positions, company names, phone numbers, information on whether links provided in e-mails have been clicked, information on product use.	To fulfil the contract with the employer of the data subjects, to contact the data subjects etc., including to contact data subjects regarding satisfaction surveys or market research. To directly market our services to data subjects.	Our legitimate interest in contacting the contacts to fulfil the contract with the organization, cf. article 6(1)(f) of the GDPR. Consent to receive direct marketing in adherence to EU Directive 2002/58/EF on Privacy and Electronic Communications or any local country specific equivalents.
Users of our mobile applications and social computing tools (users (subject to any supplemental privacy policies issued regarding such).	Usernames, passwords, email addresses, names, job positions, company names, phone numbers, information on product use.	To enable online sharing and collaboration among members who have registered to use such services.	Our legitimate interest in making the functionalities of our services available to users, cf. article 6(1)(f) of the GDPR.

If you tell us that you do not want us to use your data to make further contact with you, we will respect your wishes, in accordance with the section "Your Rights as a Data Subject” below.

Cookie

Please find more information on our processing of cookies in our Cookie Policy.

We use Cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. The technologies We use may include:

Cookies or Browser Cookies: A cookie is a small file placed on your Device. you can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies: Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how you can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us.
Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us.
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us.
Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

Sources of Personal Data

We collect the above personal data from you or your terminal equipment. From time to time, we may also collect personal data that pertains to you through other sources, such as our suppliers or your organization.

So far as the processed personal data is provided by you, it is voluntary for you to provide the personal data. However, if you do not provide the personal data, we may not be able to provide our services to you. Personal data provided by your employer is necessary for the performance of our contract with your employer.

We may use your personal data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with Us through the Service.

To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide you with news, special offers and general information about other goods, services, and events which we offer that are like those that you have already purchased or enquired about unless you have opted not to receive such information.

To manage your requests: To attend and manage your requests to us.

For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our Service, to contact you.

For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

With business partners: We may share your information with Our business partners to offer you certain products, services, or promotions.

With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party social media Service may see your name, profile, pictures, and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.

With your consent: We may disclose your personal information for any other purpose with your consent

Disclosure

To help us provide our services, we may share the personal data with others, for instance our business partners, financial institutions, logistics companies or postal or government authorities, such as customs authorities, involved in the fulfilment of your request.

We also share your personal data with our data processors, e.g., in relation to hosting of IT services, backup, support, web development and website tracking. It is our practice to require such data processors to handle personal data in a manner consistent with our policies.

Additionally, we may disclose your personal as required by law and/or when we reasonably believe that disclosure is necessary to protect the rights or property of Columbus, our business partners, suppliers, customers, or others and/or when disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on our website. Such parties can be located inside or outside the EU/EEA.

To provide our services, we may share your personal data with third parties, including:

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement: Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements: The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of the Company.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of Users of the Service or the public.
- Protect against legal liability.
- Security of your Personal Data

The security of your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Group Transfers and other International Transfers

Columbus is part of a global organization with business processes, management structures and technical systems that cross borders. As such, we may share personal data about you within Columbus and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Policy. Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for personal data all over the world.

We may transfer your personal data to “third countries” outside the EU/EEA, including the United States and India. Such transfers are based on either the standard contractual clauses of the European Commission (here) and adequacy decisions from the European Commission (here) or another applicable legal basis for such transfer.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Rights as Data Subject

You have several rights regarding personal data relating to you. Columbus is committed to helping you with exercising your rights as an individual. To do so, please contact us (see 'Contact Us' section at the end of the page). Your rights include:

to know what personal data we process about you, for what purposes we process it, whether we disclose the data to others, along with other information on the processing.
to rectify your personal data if it is incorrect.
in certain cases, to have some or all your personal data deleted before the end of our retention period.
in certain cases, to have the processing of your personal data restricted to storage. Insofar as you can enforce this right, we may only process personal data (except from storage) with your consent, or to establish, exercise or defend a legal claim, or to protect a person or substantial public interests.
in certain cases, to receive or transmit to third parties the personal data which you have provided to us in a structured, commonly used, and machine-readable format.
in certain cases, and on grounds relating to your situation, to object at any time to the processing of your personal data. You may also object to our processing of your personal data for direct marketing purposes.
to withdraw any consent that you have given to the processing of your personal data, without affecting the lawfulness of processing based on consent before its withdrawal; or
to lodge a complaint with a supervisory authority.

Read about our Data Protection Measures here.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Data Retention

The retention period for your personal data depends on its type, purpose, sensitivity, and legal requirements. We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing products and services. In some cases, legal obligations may require us to retain data for a longer period.

Additionally, if legal claims arise, we may continue processing your data as needed to address such claims.

Once your personal data is no longer required, we securely delete or anonymize it so that it can no longer be linked to you.

If you wish to request the deletion of your personal data, please contact us (see the ‘Contact Us section). However, we may retain certain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Usage Data (such as analytics and service performance data) is generally retained for a shorter period unless it is needed to enhance security, improve functionality, or comply with legal requirements.

Complaints

You have the right to make a complaint at any time to the competent Supervisory Authority in our jurisdiction.

However, we would appreciate the chance to deal with your concerns before you approach the competent Supervisory Authority in applicable jurisdiction, so please contact us (see 'Contact Us' section at the end of the page) in the first instance.

Contact Us

If you have a question about this Privacy Policy or our handling of your personal data, or if you no longer wish to receive marketing e-mails from Columbus, please contact us:

Mail: columbusprivacy@columbusglobal.com
Global offices contact details: link

or follow the unsubscribe instructions included in each marketing email.

This Privacy Policy will be updated on an annual basis and when necessary due to changes in ap-applicable law. When changes to this Privacy Policy will be posted, the date at the top of this Privacy Policy will be revised. We recommend checking the website from time to time to inform yourself of any changes in this Privacy Policy or any of other policies.

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